1
Why are you make-to-order?
As a small business, we prioritize using our materials and workforce efficiently. By making items to order, we avoid unnecessary production, align with sustainable practices, and offer greater flexibility to our customers, leading to higher satisfaction.
2
How can I pay?
We accept payments via Paypal, Visa, Mastercard, and American Express.
3
How to choose the right size?
Our sizing guide on each product page will help you choose the correct size. For further assistance, contact us at info@drishyalinen.com.
4
Can I change my order after it has been placed?
You can make changes to your order within 24 hours of placing it.
CUSTOMIZATIONS
1
Can you customize a garment?
Yes, we offer basic alterations like adjusting the sleeve length or overall length. Please contact us for more details.
2
Do you make custom sizes?
We can make garments one size smaller or larger than listed sizes. Please note that custom sizes are non-refundable.
3
Is there any customization fee?
Basic changes are free of charge, and details are listed in each garment's description.
SHIPPING AND TRACKING
1
Do you ship worldwide?
Yes, we offer worldwide shipping.
2
When can I expect to receive my order?
Orders typically take 3-4 days for production, plus shipping time.
3
Can I track my order?
Yes, you will receive a tracking number once your order is dispatched.
RETURNS
1
Do you offer refunds?
Yes, refunds are available for standard items in original condition. Customized items are non-refundable.
2
How can I return an item?
Contact us at info@drishyalinen.com for return instructions. Return shipping costs are the responsibility of the customer.
3
Do you offer exchanges?
We do not offer exchanges. Please place a new order for a different size or style.
