Returns and Refund Policy
We're here to ensure your satisfaction with every purchase from drishyalinen.com. Please take a moment to review our Returns and Refund Policy outlined below.
Returns and Exchanges
We are pleased to accept returns, exchanges, and cancellations under the following conditions:
- Contact us within 14 days of the delivery date by emailing us at info@drishyalinen.com to initiate the return or exchange process.
- Ship the items back to us within 30 days of the delivery date.
Exceptions and Non-Returnable Items
While we strive to provide a hassle-free return experience, certain items are exempt from our return policy due to their unique nature. We are unable to accept returns for the following items unless they are damaged or defective upon arrival:
- Customized items: These products are tailored to your specifications and, therefore, cannot be returned, refunded, or exchanged.
- "DONATION" or "SALE" products: Please be aware that items labelled as "DONATION" or "SALE" are non-exchangeable and non-refundable. Orders for these items cannot be cancelled once they have been processed.
- Gift cards: Unfortunately, we cannot accept returns for gift card purchases.
Conditions of Return
To ensure a smooth return process, kindly adhere to the following conditions:
- The buyer is responsible for covering the return shipping costs to Falls Church, VA.
- The buyer is accountable for any loss in value (as mutually agreed upon with the seller) if the item is returned in a condition other than its original state.
- Items should not be damaged, soiled, washed, altered, or worn, except for trying them on, and all labels or tags must remain intact.
Color Accuracy and Product Descriptions
We strive to accurately represent our products through detailed descriptions and images. However, please note that variations in screen settings, print methods, and resolutions can impact the perceived colors of items. As a result, color accuracy cannot be guaranteed.
Addressing Concerns and Unsatisfactory Purchases
Your satisfaction is our priority. If you are dissatisfied with your purchase, please notify us, and we will make every effort to rectify the situation. This may include offering an exchange or a refund.
Refund Process
Refunds will be processed as follows:
- Once we receive and inspect your return, we will notify you of the refund status.
- If approved, the refund will be issued to your original payment method.
- Please allow some time for your bank or credit card company to process and post the refund.
Please note that return shipping fees, as well as shipping costs for uncollected items, are non-refundable. Additionally, we cannot assume responsibility for damages or losses occurring during shipping.
Initiating a Return
To begin the return process, please contact us at info@drishyalinen.com. Kindly note that returns sent without prior authorization may not be accepted.
If you have any questions or concerns about our Returns and Refund Policy, please feel free to reach out to us at info@drishyalinen.com. Your satisfaction and confidence in shopping with us are of utmost importance.
